One of the easiest ways to assess how the environment influences the guest expectations is the rest room test, which shows how much cleanliness is made a priority.
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Q27: An information-rich environment is preferable when guests
Q28: An organization that attempts to increase the
Q29: One way to help guests cope with
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Q31: Businesses that pay attention to environmental details
Q33: The logical placement of restrooms in a
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Q35: Signs must be
A) ubiquitous
B) located in obvious
Q36: With increased level of service comes an
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