One way to help guests cope with information overload is to use cues like smells or sounds that recall memories for them to respond appropriately to a service setting.
Correct Answer:
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Q24: To maintain the fantasy illusion in a
Q25: People associate "clean and orderly" with
A) "inexpensive
Q26: Maintaining the guest mood is best done
Q27: An information-rich environment is preferable when guests
Q28: An organization that attempts to increase the
Q30: Disney's DECS is a system that controls
Q31: Businesses that pay attention to environmental details
Q32: One of the easiest ways to assess
Q33: The logical placement of restrooms in a
Q34: Seeing other guests enjoying their meals enhances
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