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How Can Co-Production Improve the Guest's Perception of the Service

Question 60

Multiple Choice

How can co-production improve the guest's perception of the service quality?


A) Guests experience a sense of pride in having created something.
B) Guests are less likely to blame the company for something they co-produced.
C) Guests can tailor the service to their personal tastes and preferences.
D) Guests can rate service on comment cards.

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