If guests co-produce their own experiences, they take more ownership of service failures.
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Q8: Allowing hotel guests to make restaurant reservations
Q9: Tipping is an example of how guests
Q10: When guests serve themselves, they are usually
Q11: Guests can be allowed or encouraged to
Q12: Hospitality organizations can rely on highly paid,
Q14: An important step in managing guests as
Q15: Quick-serve restaurants benefit from allowing co-production both
Q16: Guests who serve as "consultants" to hospitality
Q17: Co-production usually increases the time required for
Q18: Other guests are a part of the
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