At a hotel, long lines pile up at check-in and check-out each day. What is the best strategy for handling those lines?
A) close the doors
B) add capacity
C) arrange demand
D) do nothing; simply allow lines to form

Question

Quizplus · Accepted Answer

Adding capacity, such as more staff at peak times or implementing self-check-in and check-out kiosks, can help to reduce wait times and ease the frustration of guests. Closing doors or doing nothing can lead to negative experiences and potential loss of business. While arranging demand (such as incentivizing earlier check-ins or late check-outs) can also help spread out the lines, it may not be as effective as adding capacity.

At a Hotel, Long Lines Pile Up at Check-In and Check-Out