Which statement best describes a typical guest's perception of wait?
A) Occupied time feels longer than unoccupied time.
B) Time spent waiting for service feels shorter than time spent receiving service.
C) Anxious waits feel shorter than relaxed waits.
D) Waits of uncertain length feel longer than waits of certain length.

Question

Quizplus · Accepted Answer

Guests tend to perceive waits of uncertain length as longer than waits of certain length because uncertainty creates more anxiety and makes the wait feel more indefinite.

Which Statement Best Describes a Typical Guest's Perception of Wait