If a waiting line is short and you are aware of the make-up of the guests in line such as those waiting for an up-scale brunch at a 5-star hotel, you can vary the treatment of the waiting line by offering them scones, mimosas, tropical fruit juice, or Bloody Marys while they wait, all of which is included in the price of the brunch.

Question

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This statement suggests a strategy for enhancing the waiting experience of upscale guests in a short waiting line by offering complementary beverages and snacks that align with the style and sophistication of the brunch. This can create goodwill and positive associations with the establishment, as well as improve satisfaction and loyalty among customers.

If a Waiting Line Is Short and You Are Aware