Successfully determining and providing for the key drivers comes about through
A) pure luck, for the most part
B) extensive research on customer complaints
C) extensive planning based on guest feedback
D) organizational information systems

Question

Quizplus · Accepted Answer

The best way to determine and provide for the key drivers is through extensive planning based on guest feedback. This involves actively seeking feedback from guests and using that feedback to make informed decisions about how to improve the guest experience. It is not only based on customer complaints, and while organizational information systems can certainly help to gather and analyze guest feedback, the key is in how that feedback is used in planning and decision making. Pure luck is not a reliable strategy for identifying and addressing key drivers.

Successfully Determining and Providing for the Key Drivers Comes About