Employees make the difference between providing a service product and co-creating one with the emotional connection necessary to create the "wow" experience. Otherwise, more pieces of the experience would be co-created using AI or other technology.

Question

Quizplus · Accepted Answer

Employees are the ones who can create the emotional connection necessary for a "wow" experience, which cannot be replaced by AI or other technology.

Employees Make the Difference Between Providing a Service Product and Co-Creating