Today's "wow" is tomorrow's standard expectation for the guest who has been there and done that.
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Q27: It is a good leader who ensures
Q28: A transformational leader makes jobs fun, fair,
Q29: Just like guests having moments of truth
Q30: Leaders establish a culture of guest-service excellence
Q31: The text talks about key drivers of
Q33: Employees make the difference between providing a
Q34: Dominique Astor, a wealthy widow, visits the
Q35: Vision + Skills + Incentives + Resources
Q36: Successfully determining and providing for the key
Q37: Which of the following are among the
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