Those willing and able to direct emotion within themselves and towards others are operating in the area of
A) emotional facilitation of thought
B) emotional understanding
C) emotional management
D) emotional perception
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Q14: Emotional intelligence consists of
A) personal skills, characteristics
Q15: According to theories about emotional intelligence, the
Q16: The more emotionally intelligent leaders are, the
Q17: Which of the following accounts for nearly
Q18: Emotional facilitation of thought enables a person
Q20: Personal competence is enhanced by
A) increased social
Q21: Explain how the interpersonal qualities of optimism,
Q22: Empathy impairs the communication climate.
Q23: Pursuing organisational goals beyond that which is
Q24: Self-respect and respect for others are the
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