According to the textbook, which of the following statements about the business proposition and closing is FALSE?
A)try to delay as much as possible having to handle negative customer attitude
B)establish two-way communication between you and the prospect
C)recognize how your product can satisfy a prospect's real need
D)use a benefit statement when closing
E)commitment from the customer must illicit some action plan on the part of the prospect

Question

Quizplus · Accepted Answer

The statement "try to delay as much as possible having to handle negative customer attitude" is false because it is not an effective approach to handling negative customer attitudes. Instead, it is important to address and acknowledge any potential concerns or issues as soon as possible and work towards finding a solution. Delaying this process can lead to distrust and dissatisfaction from the prospect.

According to the Textbook, Which of the Following Statements About