During the closing process, a car salesperson asks the customer the following question: "Would you like a 3 or 5-year extended warranty with your new purchase?" Which closing technique is this salesperson using?
A)the T-account close
B)the alternative-choice close
C)negotiation close
D)the assumptive close
E)urgency close

Question

Quizplus · Accepted Answer

The salesperson is using the alternative-choice close by presenting the customer with either a 3 or 5-year option for the extended warranty. This technique presents the customer with two options and encourages them to make a decision based on one of those options.

During the Closing Process, a Car Salesperson Asks the Customer