When using the ELMS system to differentiate accounts, what do territory managers usually use to classify the accounts?
A) determine demographic characteristics so that the needs of the customers match the abilities of the salespeople
B) rate salespeople at performance appraisal time
C) match the personalities of salespeople to those of their customers
D) create the most efficient travel routes for salespeople
E) categorize accounts in terms of profitability
Correct Answer:
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