When using the direct approach to deliver bad news, the body of your message should include ________.
A) an action step for ways to change or lessen the bad news
B) a clear statement of the bad news
C) reasons for the decision
D) all of the above
Correct Answer:
Verified
Q32: In a negative message using the indirect
Q33: Margaret is in the process of developing
Q34: The purpose of using the indirect approach
Q35: What is an example of a sincere
Q36: A good buffer _.
A) diverts attention from
Q38: A poorly written buffer might do all
Q39: In most cases, when you use the
Q40: When providing reasons for bad news in
Q41: When refusing claims, you should _.
A) use
Q42: Which of the following is a guideline
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents