A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers,but must display _____.
A)indifference
B)motivation
C)resilience
D)apathy
E)diligence

Question

A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers,but must display _____.​
A)​indifference
B)motivation​
C)resilience
D)apathy​
E)diligence​

Quizplus · Accepted Answer

Resilience is the ability to remain composed and focused in the face of adversity. This is particularly important when dealing with difficult customers and complaints, as it allows the salesperson to stay on task and find a resolution to the issue. Indifference and apathy are not desirable traits for a salesperson, as they can come across as uncaring and may turn customers off. Motivation and diligence are also important, but resilience is particularly crucial in difficult situations.

A Salesperson Should Not Lose His or Her Cool When