Question 1

The aspect of communication that focuses on how something is said, and offers cues about the emotions, attitudes, and amount of power the speaker directs toward others, is describing the _____ of a message.
A) content dimension
B) context
C) relationship dimension
D) process

Accepted Answer

D

Question 2

Marietta shook her head in agreement and smiled when Jordan suggested they go out for dinner. Marietta is using _____ to communicate her message.
A) transitions
B) language
C) symbols
D) signposts

Accepted Answer

Marietta is using symbols, such as shaking her head and smiling, to communicate nonverbally her agreement and positive response to the suggestion.

Question 3

Billie received a series of email messages from an address with which she was not familiar. She tried to track down the sender, but could not determine who he or she was. The sender of these emails to Billie was using which common characteristic of mediated communication?
A) anonymity
B) brevity
C) immediacy
D) frequency

Accepted Answer

The sender's use of an unfamiliar address indicates that they were trying to remain anonymous.

Question 4

Noah is listening to Leah tell a story about what happened in class yesterday. At this moment, these two are engaging in which communication actions?
A) Noah is encoding and Leah is decoding.
B) Noah and Leah are both encoding.
C) Noah is decoding and Leah is encoding.
D) Noah and Leah are both decoding.

Accepted Answer

Noah is using his listening skills to decode the message Leah is sending through her storytelling. Leah, on the other hand, is encoding her class experience into a story for Noah to understand. Therefore, Noah is decoding and Leah is encoding.

Question 5

Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____.
A) inescapable
B) intentional
C) irreversible
D) complicated

Accepted Answer

Kristen still feels hurt even after Gilberto apologizes and takes back his comment, demonstrating that communication is irreversible - once something is said, it cannot be unsaid and can have lasting effects on the receiver.

Question 6

The textbook describes small group communication as a transactional process among three to fifteen people who _____.
A) meet often
B) work in the same context
C) are "in sync" with each other
D) share a common purpose

Accepted Answer

According to the textbook, small group communication involves three to fifteen people who share a common purpose. While meeting often or working in the same context may be true for some small groups, it is not a defining characteristic of small group communication. Being "in sync" with each other is subjective and not a requirement for small group communication.

Question 7

The terms feedback and context are introduced in the _____ communication model, but without the concept of simultaneous interaction.
A) communication as action
B) communication as interaction
C) communication as reaction
D) communication as transaction

Accepted Answer

The terms feedback and context are introduced in the communication as interaction model. This model expands upon the basic sender-message-receiver model by incorporating feedback from the receiver to the sender, indicating that communication is a two-way process. However, it does not fully account for the simultaneous nature of interactions that occur in more dynamic communication environments, which is a concept introduced in the communication as transaction model.

Question 8

As the text relates, leaders of major corporations believe that _____ is the most important skill for workers to have.
A) computer literacy
B) creativity
C) verbalizing
D) listening

Accepted Answer

The answer of As the text relates, leaders of major...

Question 9

Even though Connor felt strongly about his position on the matter, he included all opposing views in his presentation because he knew his audience consisted of people who felt differently than he did. Connor is demonstrating the idea of being _____.
A) other-oriented
B) self-oriented
C) unintentional
D) intentional

Accepted Answer

Connor's inclusion of opposing views shows that he is focused on his audience and their perspectives, rather than solely his own. This demonstrates being other-oriented.

Question 10

_____ keeps a message from being understood and achieving its intended effect.
A) Decoding
B) Feedback
C) Noise
D) Encoding

Accepted Answer

Noise refers to any type of interference or distraction that hinders the communication process and makes it difficult for the message to be understood effectively. This can include physical noise like loud sounds or poor reception, as well as mental distractions like personal biases or poor listening skills.

Question 11

The words on the pages of a textbook and the wave of a hand your friend makes when she sees you on the street are both examples of _____.
A) nonverbal messages
B) signposts
C) symbols
D) visual images

Accepted Answer

Symbols are used to represent ideas or concepts; the words in a textbook symbolize specific meanings or information, and a wave is a symbolic gesture of greeting or recognition.

Question 12

According to the criteria of communication competence, an effective message is one that _____.
A) is irreversible
B) is expressed intentionally
C) is received promptly
D) is understood

Accepted Answer

An effective message is one that is understood by the receiver, as the primary goal of communication is to convey meaning and ensure comprehension.

Question 13

Which of the following is the best example of impersonal communication?
A) asking the teller at the bank to cash a check
B) discussing skydiving with your English professor after class
C) reviewing your notes for your history exam
D) talking to your best friend about your job interview

Accepted Answer

Impersonal communication involves interactions that are not personal or intimate, often with strangers or in formal settings. Asking a teller to cash a check is a routine, transactional interaction without personal connection.

Question 14

When you use Facebook to send a message to a friend, you are utilizing _____ communication.
A) mass
B) nonverbal
C) presentational
D) mediated

Accepted Answer

When you use Facebook to send a message to a friend, it is mediated communication because it involves the use of technology as an intermediary between the sender and the receiver. Mass communication refers to the dissemination of messages to large audiences through platforms like television or newspapers, nonverbal communication involves the use of body language and facial expressions to convey meaning, and presentational communication refers to the use of public speaking or performance to convey a message.

Question 15

Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment. He knows this even though he has never been told directly. This example illustrates a(n) _____ rule.
A) explicit
B) implicit
C) content
D) relational

Accepted Answer

An implicit rule is one that is not directly stated but is understood through social norms and expectations. Patrick knows to call ahead for a haircut appointment even though no one has explicitly told him to do so.

Question 16

Trina knows she needs to select the next number from the display and wait for it to be called before she can place her deli order. This is an example of what aspect of communication?
A) context
B) rules
C) encoding
D) feedback

Accepted Answer

This is an example of following a rule or protocol for communication, in this case, taking a number and waiting for it to be called to place an order.

Question 17

Ginny didn't want to speak to her seatmate on the plane, so when she got into her seat, she purposefully avoided making eye contact. This shows how communication is _____.
A) inescapable
B) irreversible
C) plausible
D) complicated

Accepted Answer

This situation demonstrates how even avoiding communication (by not making eye contact) is still a form of communication, highlighting the inescapable nature of communication.

Question 18

Ted is a communication researcher working at a local hospital. He studies how patients and the medical staff communicate. He also studies how the hospital communicates about its new weight loss campaign, "Drop It!" Ted is directly involved in researching which area of communication?
A) team communication
B) small group communication
C) health communication
D) mediated communication

Accepted Answer

Ted is studying communication related to health, specifically how patients and medical staff communicate and how the hospital communicates about its weight loss campaign. Therefore, the area of communication Ted is researching is health communication.

Question 19

In the _____ perspective, both the source and the receiver send and receive messages at the same time.
A) communication as action
B) communication as feedback
C) communication as interaction
D) communication as transaction

Accepted Answer

In the communication as transaction perspective, it is understood that both parties in the communication process are simultaneously senders and receivers, engaging in a dynamic and reciprocal exchange of messages. This contrasts with models that view communication as a one-way process or as merely interactive.

Question 20

On the day Janet was scheduled to give her speech, her class was relocated into an auditorium. Janet couldn't quite overcome the feeling of isolation as she spoke to just twenty classmates in a room that could seat 500. Which of the following elements is most responsible for Janet's reaction?
A) feedback
B) context
C) information source
D) channel

Accepted Answer

The context, or physical environment, of the speech has the strongest influence on Janet's reaction. The size of the auditorium and the small audience made her feel isolated and disconnected from her audience. Feedback, information source, and channel could all potentially impact her presentation, but they are less influential in this scenario than the context.

Quiz 1: Identifying Foundations of Human Communication

The aspect of communication that focuses on how something is said, and offers cues about the emotions, attitudes, and amount of power the speaker directs toward others, is describing the _____ of a message.

Marietta shook her head in agreement and smiled when Jordan suggested they go out for dinner. Marietta is using _____ to communicate her message.

Billie received a series of email messages from an address with which she was not familiar. She tried to track down the sender, but could not determine who he or she was. The sender of these emails to Billie was using which common characteristic of mediated communication?

Noah is listening to Leah tell a story about what happened in class yesterday. At this moment, these two are engaging in which communication actions?

Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____.

The textbook describes small group communication as a transactional process among three to fifteen people who _____.

The terms feedback and context are introduced in the _____ communication model, but without the concept of simultaneous interaction.

As the text relates, leaders of major corporations believe that _____ is the most important skill for workers to have.

Even though Connor felt strongly about his position on the matter, he included all opposing views in his presentation because he knew his audience consisted of people who felt differently than he did. Connor is demonstrating the idea of being _____.

_____ keeps a message from being understood and achieving its intended effect.

The words on the pages of a textbook and the wave of a hand your friend makes when she sees you on the street are both examples of _____.

According to the criteria of communication competence, an effective message is one that _____.

Which of the following is the best example of impersonal communication?

When you use Facebook to send a message to a friend, you are utilizing _____ communication.

Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment. He knows this even though he has never been told directly. This example illustrates a(n) _____ rule.

Trina knows she needs to select the next number from the display and wait for it to be called before she can place her deli order. This is an example of what aspect of communication?

Ginny didn't want to speak to her seatmate on the plane, so when she got into her seat, she purposefully avoided making eye contact. This shows how communication is _____.

Ted is a communication researcher working at a local hospital. He studies how patients and the medical staff communicate. He also studies how the hospital communicates about its new weight loss campaign, "Drop It!" Ted is directly involved in researching which area of communication?

In the _____ perspective, both the source and the receiver send and receive messages at the same time.

On the day Janet was scheduled to give her speech, her class was relocated into an auditorium. Janet couldn't quite overcome the feeling of isolation as she spoke to just twenty classmates in a room that could seat 500. Which of the following elements is most responsible for Janet's reaction?