All of the Following Are Benefits from Empowering Frontline Staff

All of the following are benefits from empowering frontline staff to deal with customer complaints EXCEPT:

A) Employee morale may be increased.
B) Customer problems can be resolved in a faster manner.
C) Service delivery can be standardised.
D) Customer complaints may be resolved in a more responsive way.
E) Front line staff are usually the customer's first point of contact.