Which of the following is NOT one of nine guidelines for service recovery tactics?
A)Act fast
B)Show you understand the organisation's point of view
C)Apologise but don't be defensive
D)Acknowledge the customer's feelings
E)Consider compensation

Question

Quizplus · Accepted Answer

There are only eight guidelines for service recovery tactics, not nine. The other four options (A, C, D, E) are all part of the recommended guidelines for service recovery.

Which of the Following Is NOT One of Nine Guidelines