Research conducted by SOCAP suggests that higher levels of satisfaction were found when complaints handling was _______ and required only _______.
A)within 24 hours; one contact
B)within 48 hours; one contact
C)within 24 hours; two contacts
D)immediate; one contact
E)immediate; two contacts

Question

Quizplus · Accepted Answer

The research suggests that higher levels of satisfaction were found when complaints handling was immediate and required only one contact.

Research Conducted by SOCAP Suggests That Higher Levels of Satisfaction