Which of the following is NOT a disadvantage of a highly scripted service?
A)Consumers often see it as a set of 'mindless behaviours'.
B)Customer requests are often not appropriate for highly scripted responses.
C)It is good for responding quickly to varying customer needs.
D)Often little attention is paid to incoming information.
E)Some customers prefer unscripted encounters.

Question

Quizplus · Accepted Answer

Highly scripted services are not good for responding quickly to varying customer needs, as the rigid structure of a script may not allow for flexibility or adaptation to unique situations.

Which of the Following Is NOT a Disadvantage of a Highly