Customer service performance measures should be reviewed and revised when?
A) Rarely
B) As conditions merit
C) Never
D) After each unit of product is sold

Question

Quizplus · Accepted Answer

Customer service performance measures should be reviewed and revised as conditions merit, such as changes in customer needs, business objectives, or market trends. Rarely or never reviewing and revising performance measures can lead to outdated or ineffective strategies. Reviewing after each unit of product is sold may be too frequent and not necessary for larger-scale performance measures.

Customer Service Performance Measures Should Be Reviewed and Revised When