Which of the following is an incorrect match of customer service performance measure type and measure?
A) Transaction measure $\rightarrow$ Percentage of orders expedited
B) Pre-transaction measures $\rightarrow$ Hours of training completed
C) Pre-transaction measures$\rightarrow$ Number of customer service improvements implemented
D) Post-transaction measures $\rightarrow$ Number of deliveries made

Question

Which of the following is an incorrect match of customer service performance measure type and measure?
A) Transaction measure $\rightarrow$  Percentage of orders expedited
B) Pre-transaction measures $\rightarrow$  Hours of training completed
C) Pre-transaction measures$\rightarrow$  Number of customer service improvements implemented
D) Post-transaction measures $\rightarrow$  Number of deliveries made

Quizplus · Accepted Answer

"Number of deliveries made" is not a relevant post-transaction measure for customer service performance, as it focuses on operational performance rather than customer satisfaction or experience.

Which of the Following Is an Incorrect Match of Customer →\rightarrow→

Which of the Following Is an Incorrect Match of Customer $\rightarrow$