The use of call center agents that can be located essentially anywhere is referred to as the use of a?
A) Distributed call center
B) Managed call center
C) Virtual call center
D) Passive call center

Question

Quizplus · Accepted Answer

The use of call center agents located anywhere is referred to as a Virtual call center. A Distributed call center may imply that agents are spread out over a certain geographic region. A Managed call center typically refers to a call center that is outsourced and managed by a third-party company. A Passive call center is not a known industry term.

The Use of Call Center Agents That Can Be Located