_____ refers to the replacement of human operation and control of machinery with some form of programmed control.
A) Servicescape
B) Automation
C) Pokayokes
D) Six Sigma

Question

_____ refers to the replacement of human operation and control of machinery with some form of programmed control.
A) Servicescape
B) Automation
C) Poka­yokes
D) Six Sigma

Quizplus · Accepted Answer

The definition provided accurately describes automation, which involves using technology and programming to control machinery and processes rather than relying on manual human operation and control. Servicescape refers to the physical environment in which a service is provided, Poka-yokes are mistake-proofing techniques, and Six Sigma is a quality management methodology.

_____ Refers to the Replacement of Human Operation and Control