Service intangibility means that ________.
A)services cannot be separated from their providers, whether the providers are people or machines
B)the quality of services depends on who provides them as well as when, where, and how they are provided
C)services cannot be stored for later sale or use
D)services cannot be seen, tasted, felt, heard, or smelled before they are bought
E)evaluation of services is subjective and it changes from customer to customer

Question

Quizplus · Accepted Answer

Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is because services are intangible in nature and cannot be physically possessed or experienced until they are delivered. Therefore, customers have to rely on the reputation of the service provider or other factors such as word-of-mouth recommendations or online reviews to make their purchasing decisions.

Service Intangibility Means That ________