After-service includes follow-up (both clinical and marketing), billing, and follow-on activities.

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After-service typically includes follow-up with the customer, both for clinical purposes (such as checking in after a medical procedure) and for marketing purposes (such as asking for feedback on the experience). It also includes billing and any necessary follow-on activities (such as scheduling a follow-up appointment or arranging delivery of a product).

After-Service Includes Follow-Up (Both Clinical and Marketing), Billing, and Follow-On