Question 1

______conflicts are often hidden and disguised as ________conflicts.

Accepted Answer

Relationship conflicts are often hidden and disguised as content conflicts, where the underlying issue is about the relationship between the individuals involved, but it is expressed through disagreements about specific topics or tasks.

Question 2

Members of _________cultures avoid conflict more.

Accepted Answer

Collectivist cultures prioritize group harmony and consensus, which often leads to a greater avoidance of conflict compared to individualist cultures, where personal goals and direct communication are more valued.

Question 3

Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?

Accepted Answer

These behaviors are examples of the avoidance strategy, where an individual chooses to physically or mentally remove themselves from a conflict situation rather than confronting or engaging with it directly.

Question 4

________conflict centers on objects, events, and persons in the world that are usually external to the involved people.

Accepted Answer

Content conflict is about disagreements on objects, events, and persons which are external to the individuals involved, focusing on tangible issues.

Question 5

Which of the following is the most common source of couple conflict for all kinds of couples?

Accepted Answer

Intimacy issues such as love and sex are commonly cited as the most frequent source of conflict among couples. This encompasses both emotional and physical aspects of a relationship, which are central to the connection between partners.

Question 6

When working to manage a conflict, it is important to first __________.

Accepted Answer

Setting the stage is crucial as it involves creating a conducive environment for conflict resolution, ensuring all parties are ready to engage constructively.

Question 7

When you define the conflict during conflict management, it is recommended that you _________.

Accepted Answer

Focusing on the present helps ensure that the discussion is relevant and actionable, avoiding the complications of past grievances or future speculations.

Question 8

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the_________  conflict style.

Accepted Answer

Devauris's action of saying yes to avoid causing trouble, despite not wanting to take on another shift, exemplifies the accommodating conflict style, where one's own needs or desires are set aside to satisfy the needs of the other party.

Question 9

Refusing to discuss the conflict and listen to the other person's point of view is a form of_________ .

Accepted Answer

Nonnegotiation occurs when a person refuses to discuss the conflict or listen to the other person's point of view, effectively shutting down communication and any possibility of resolving the conflict through dialogue.

Question 10

When Shayna and Kris argue, Shayna's strategy is to bring up Kris's previous failures and indiscretions in order to ignore the problem at hand. Shayna's behavior is best described as_______ .

Accepted Answer

Gunnysacking is a communication strategy where one person accumulates grievances and then brings them all up at once, often to deflect from the current issue. Shayna's behavior of bringing up Kris's past failures and indiscretions instead of focusing on the present argument aligns with this definition.

Question 11

Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the style.

Accepted Answer

Jaxson's behavior of shrinking away from arguments, changing topics, and withdrawing from the scene is indicative of the avoiding style of conflict management. This style is characterized by a deliberate effort to stay away from addressing the conflict directly.

Question 12

The _________style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

Accepted Answer

The competing style of conflict management is characterized by a high concern for one's own needs and desires and a low concern for the other party's needs, making it the correct answer.

Question 13

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and_______ .

Accepted Answer

Interpersonal conflict often arises when individuals are interdependent, meaning they rely on each other in some way to achieve their goals, leading to potential conflict when those goals are perceived to be incompatible.

Question 14

Which of the following is the most common cause of workplace conflict?

Accepted Answer

Personality clashes are often cited as the most common cause of workplace conflict. Differences in personalities can lead to misunderstandings, miscommunications, and conflicts as individuals may have varying approaches to work, communication styles, and values.

Question 15

According to critical thinking pioneer Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

Accepted Answer

Edward deBono's Six Thinking Hats model does not explicitly include a "negative argument hat." However, the Black Hat within his model is closest to the concept of being a devil's advocate, as it represents caution, critical judgment, and focuses on identifying potential problems. The options provided do not accurately reflect deBono's terminology, but the concept described aligns most closely with the Black Hat's function, which is often associated with critical, negative, or cautionary thinking.

Question 16

A negative effect of conflict is that ________.

Accepted Answer

Conflict often leads to increased negative feelings among the parties involved, which can strain relationships and hinder productive communication.

Question 17

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Accepted Answer

The answer of According to one study on violence and...

Question 18

Which conflict style is considered the ideal?

Accepted Answer

Collaborating is considered the ideal conflict style because it involves working together to find a solution that fully satisfies the concerns of both parties. It focuses on mutual respect and seeks a win-win outcome.

Question 19

The final step in the conflict management process is_________ .

Accepted Answer

The final step in the conflict management process is to "wrap it up," which involves summarizing the resolution, ensuring all parties are on the same page, and formally concluding the conflict resolution process.

Question 20

During the final stage of conflict management, it is recommended that you______ .

Accepted Answer

Identifying fight strategies that aggravated the situation helps in understanding and resolving the underlying issues, thereby improving future conflict management.

Quiz 11: Interpersonal Conflict and Conflict Management

conflicts are often hidden and disguised as __conflicts.