Question 1

Saira is very thorough at her job. During every meeting she attends, she asks several probing questions to the speaker to glean the specifics of the presented information. What is Saira's objective in asking such questions?
A)To listen for the details in the message
B)To listen for major ideas in the message
C)To link the details with the main ideas
D)To read between the lines of the message

Accepted Answer

Saira's objective in asking probing questions is to gather detailed information, which aligns with listening for the details in the message.

Question 2

During her performance review, Tuli's manager tells her that numerous customers have not been satisfied with her assistance. According to the manager, instead of listening to the customers on the content level, Tuli should listen to them on the relational level. What action should Tuli take to improve her performance?
A)Ask customers pre-questions.
B)Listen to the customers at a micro-level.
C)Link the details of the customers' message to their main idea.
D)Listen for the specifics in the customers' message.

Accepted Answer

The answer of During her performance review, Tuli's manager tells...

Question 3

During a telephone conference call, Rafaela asks her assistant to complete a report as soon as possible that day. The assistant, however, didn't understand the urgency of Rafaela's request, so when Rafaela showed up after lunch to collect the report, it wasn't done. In this scenario, the assistant failed to understand what aspect of Rafaela's message?
A)Implicit
B)Explicit
C)Transactional
D)Dominance

Accepted Answer

The assistant failed to understand the implicit aspect of Rafaela's message, which refers to the unspoken or assumed expectations within the communication. Rafaela's urgency was not explicitly stated but implied in the request for the report to be completed "as soon as possible."

Question 4

During a team meeting, Vinay noticed that Sid, his manager, briefly mentioned budget cuts. After the meeting was over, Vinay asked Sid what he meant when he said, "There will be budget cuts in the upcoming quarter." In this scenario, what was Vinay's intention?
A)To ask for clarification
B)To paraphrase message content
C)To check how the other person feels
D)To paraphrase his emotions

Accepted Answer

Vinay's intention was to seek more information or clarity about the statement regarding budget cuts, indicating a desire for clarification.

Quiz 4: Listening and Responding

Saira is very thorough at her job. During every meeting she attends, she asks several probing questions to the speaker to glean the specifics of the presented information. What is Saira's objective in asking such questions?

During a team meeting, Vinay noticed that Sid, his manager, briefly mentioned budget cuts. After the meeting was over, Vinay asked Sid what he meant when he said, "There will be budget cuts in the upcoming quarter." In this scenario, what was Vinay's intention?