During Her Performance Review, Tuli's Manager Tells Her That Numerous

During her performance review, Tuli's manager tells her that numerous customers have not been satisfied with her assistance. According to the manager, instead of listening to the customers on the content level, Tuli should listen to them on the relational level. What action should Tuli take to improve her performance?

A) Ask customers pre-questions.
B) Listen to the customers at a micro-level.
C) Link the details of the customers' message to their main idea.
D) Listen for the specifics in the customers' message.