Using the assertive approach when dealing with conflict means you deal with the problem immediately.
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Q2: Uncovering concerns is a technique to use
Q3: In a conflict resolution situation, it is
Q4: What is the second step in the
Q5: The solutions-focused mind-set is much more constructive
Q6: Which of the following is NOT a
Q7: A _is a situation in which two
Q8: It is important to treat others consistently
Q9: When using a solutions-focused mind-set, which of
Q10: The principle that operates under the standard
Q11: Which mind-set is more focused on determining
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