__________is an example of innovation in services.
A) Optical fibers
B) Internet banking
C) Customer satisfaction surveys
D) Smart tags
Correct Answer:
Verified
Q21: _are the decisions management must make as
Q22: Which of the following statements is true
Q23: Competitive advantage can be defined as:
A) the
Q24: Identify a true statement about corporate strategy
Q25: Which of the following statements is true
Q27: Which of the following is one of
Q28: Goods and service features and performance characteristics
Q29: _ are any aspects of a good
Q30: Which of the following companies is most
Q31: _are those that a customer can determine
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