Jacob was initially ignored and treated rudely by the sales person as he shopped for his first car.He returned to his home discouraged about the process of purchasing a vehicle.As he shared his feelings about the experience with his friend, he was expressing his__________ .
A) perception
B) expectation
C) philosophy
D) credibility
Correct Answer:
Verified
Q1: For excellent customer service to exist, the
Q3: What are some techniques for cultivating credibility?
Q4: Explain the six techniques for exceeding customers'
Q5: How do primary expectations differ from secondary
Q6: Credibility is made up of the combination
Q7: Why are so many people talking about
Q8: Why is credibility important to convey to
Q9: Which of the following is not a
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Q11: Describe an example of a situation in
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