Question 1

Which of the following components of listening are covert?
A) Receiving and processing a message
B) Receiving and sending a message
C) Processing and sending a message
D) Receiving, processing, and sending a message

Accepted Answer

Receiving and processing a message are covert (internal, not directly observable) aspects of listening, involving the listener's internal cognitive processes.

Question 2

Reflection can be used to defuse misunderstandings that may occur between the helper and the client.

Accepted Answer

Reflection in communication allows the helper to restate or paraphrase what the client has said, which can clarify misunderstandings and ensure both parties understand each other accurately.

Question 3

The primary verbal response used to convey empathy is:
A) clarification.
B) paraphrasing.
C) reflection.
D) summarization.

Accepted Answer

Reflection is the primary verbal response used to convey empathy. It involves echoing back the speaker's feelings and content, showing understanding and validation of their emotions and experiences.

Question 4

Which of the following listening responses is usually constructed in question format?
A) Summarizing
B) Paraphrasing
C) Clarification
D) Reflection

Accepted Answer

Clarification often involves asking questions to make sure the listener has understood the speaker's message correctly. It helps in clearing up any confusion or misunderstanding.

Question 5

A helper is having difficulty understanding how the client feels about their current relationship due to the vague explanations the client has offered. The helper will most likely utilize__________ to make the client's message explicit.
A) clarification
B) paraphrase
C) reflection
D) summary

Accepted Answer

Clarification is used by helpers to ensure they have a correct and clear understanding of the client's message, especially when the client's explanations are vague or confusing. This technique helps in making the client's message more explicit.

Question 6

A young client rolls his eyes when he discusses the rules his mother is attempting to enforce. The client's nonverbal behavior "eye roll" would be categorized as:
A) kinesics.
B) proxemics.
C) paralinguistics.
D) microverbalization.

Accepted Answer

Kinesics refers to the study of body movements, facial expressions, and gestures. Rolling eyes is a type of body language or gesture, which falls under the category of kinesics.

Question 7

All of the following are ways to convey empathy EXCEPT:
A) use verbal responses that add on to implicit client messages.
B) show desire to comprehend.
C) use verbal responses that refer to the client's feelings.
D) use verbal responses that challenge client's negative self-talk.

Accepted Answer

Empathy involves understanding and sharing the feelings of another. Challenging a client's negative self-talk, while potentially helpful in some therapeutic contexts, does not directly convey empathy. Instead, it involves addressing and attempting to modify the client's thought patterns, which is different from empathizing with their current emotional state.

Question 8

"What has the client told me?" "What is the content of the message?" "What is an appropriate sentence stem? "How can I translate the client's key content into my own words?" These are four steps in:
A) clarification.
B) reflection.
C) paraphrase.
D) summarization.

Accepted Answer

These steps describe the process of paraphrasing, where the listener translates the speaker's key content into their own words to ensure understanding and clarity.

Question 9

Some cultural groups place greater emphasis on nonverbal than verbal behavior in themselves and in their helper.

Accepted Answer

Many cultural groups prioritize nonverbal cues such as body language, facial expressions, and tone of voice over verbal communication, as these nonverbal signals can convey respect, social hierarchy, and emotional states more effectively within their cultural context.

Question 10

The purposes of paraphrasing include all EXCEPT which of the following?
A) To convey to a client that his/her message has been clearly understood
B) To emphasize affect if attention to content is premature or counterproductive
C) To encourage a client to expand on a key idea or topic
D) To help a client focus on a particular situation, event, idea, or behavior

Accepted Answer

Paraphrasing is used to show understanding, encourage elaboration, and help focus on specifics, but emphasizing affect when content attention is premature or counterproductive is not a primary purpose of paraphrasing; it's more related to the technique of reflection or emotional validation.

Question 11

Clarification, paraphrasing, reflection, and summarization are examples of:
A) challenging assumptions.
B) verbal listening responses.
C) paraverbal listening responses.
D) nonverbal listening responses.

Accepted Answer

Clarification, paraphrasing, reflection, and summarization are all verbal techniques used in active listening to demonstrate understanding and engagement with the speaker's message.

Question 12

Within the family, the cultural story is used for all the following EXCEPT:
A) informing where the ancestors came from.
B) defining what issues are important to the family.
C) defining what issues are important to the family
D) informing about communication and listening patterns in the family.

Accepted Answer

The cultural story within a family typically focuses on heritage, values, and important issues, rather than specific communication and listening patterns.

Question 13

Teyber and McClure (2011) identify two common affective constructions with mixed components. These affective constructions are:
A) anger-sadness-shame and sadness-anger-guilt.
B) anger-depression-anxiety and sadness-frustration-guilt.
C) depression-anxiety-guilt and anger-disgust-guilt.
D) anxiety-depression-anger and anger-guilt-shame.

Accepted Answer

Teyber and McClure (2011) discuss the blending of emotions in therapy and identify anger-sadness-shame and sadness-anger-guilt as two common affective constructions with mixed components. These combinations reflect the complex interplay of emotions individuals may experience and work through in therapeutic settings.

Question 14

Paraphrasing a client's message involves:
A) parroting or repeating the feelings expressed.
B) translating the feelings expressed into the helper's own words.
C) parroting or repeating the content of the message.
D) translating the content of the message into the helper's own words.

Accepted Answer

Paraphrasing involves restating the content of the client's message in the helper's own words to ensure understanding and clarity.

Question 15

The difference between paraphrasing and reflection is:
A) paraphrasing restates feelings while reflection rephrases content.
B) paraphrasing restates content while reflection rephrases feelings.
C) reflection parrots the client's words while paraphrasing adds to the message.
D) reflection restates content only while paraphrasing adds to the message.

Accepted Answer

Paraphrasing focuses on restating the content of what the client has said in different words, aiming to show understanding of the message. Reflection, on the other hand, goes deeper by rephrasing or mirroring back the feelings or emotions the client has expressed, helping them to explore these feelings further.

Question 16

Reception of a message may also be thought of as a style of listening called_______ listening.
A) reflective
B) connective
C) contemplative
D) empathic

Accepted Answer

The answer of Reception of a message may also be...

Question 17

Which of the following is TRUE with respect to listening to clients' stories?
A) Omissions in the telling of the story may provide important cues.
B) Insight does not arise from the simple retelling of a story.
C) Stories are present and relevant in a few ethnic cultural groups.
D) Each time a story is told it reopens old wounds.

Accepted Answer

Omissions in a client's story can indicate areas of discomfort or avoidance, providing valuable insights for understanding their experiences and emotions.

Question 18

A client's voice lowers to a whisper when he talks about being physically assaulted by a co-worker. This change in vocalization would be categorized as:
A) kinesics.
B) proxemics.
C) paralinguistics.
D) microverbalization.

Accepted Answer

Paralinguistics refers to the non-verbal elements of communication used to modify meaning and convey emotion, such as tone of voice, loudness, inflection, and pitch. The client's voice lowering to a whisper when discussing a traumatic event is an example of using vocal tone to convey emotion and possibly discomfort, which falls under the category of paralinguistics.

Question 19

A client angrily tells her counselor that her supervisor has made several racial slurs in the workplace. The helper gives the client a dismissive look. The helper's nonverbal behavior is:
A) leakage only.
B) a microaggression.
C) leakage and congruency.
D) leakage and a microaggression.

Accepted Answer

The helper's dismissive look is a form of nonverbal "leakage," revealing their true feelings, and it is also a "microaggression," as it subtly invalidates the client's experience of racial discrimination.

Question 20

Mindfulness is a quality commonly found in all EXCEPT which of the following?
A) Members of Eastern cultures who practice tai chi
B) Helpers who can multitask and think critically in the moment
C) Helpers who are dedicated to working with dying persons
D) Helpers who demonstrate a presence that is simultaneously highly involved and quite contained

Accepted Answer

The answer of Mindfulness is a quality commonly found in...

Quiz 4: Listening

Which of the following components of listening are covert?

Reflection can be used to defuse misunderstandings that may occur between the helper and the client.

The primary verbal response used to convey empathy is:

Which of the following listening responses is usually constructed in question format?

A helper is having difficulty understanding how the client feels about their current relationship due to the vague explanations the client has offered. The helper will most likely utilize__________ to make the client's message explicit.

A young client rolls his eyes when he discusses the rules his mother is attempting to enforce. The client's nonverbal behavior "eye roll" would be categorized as:

All of the following are ways to convey empathy EXCEPT:

"What has the client told me?" "What is the content of the message?" "What is an appropriate sentence stem? "How can I translate the client's key content into my own words?" These are four steps in:

Some cultural groups place greater emphasis on nonverbal than verbal behavior in themselves and in their helper.

The purposes of paraphrasing include all EXCEPT which of the following?

Clarification, paraphrasing, reflection, and summarization are examples of:

Within the family, the cultural story is used for all the following EXCEPT:

Teyber and McClure (2011) identify two common affective constructions with mixed components. These affective constructions are:

Paraphrasing a client's message involves:

The difference between paraphrasing and reflection is:

Reception of a message may also be thought of as a style of listening called_______ listening.

Which of the following is TRUE with respect to listening to clients' stories?

A client's voice lowers to a whisper when he talks about being physically assaulted by a co-worker. This change in vocalization would be categorized as:

A client angrily tells her counselor that her supervisor has made several racial slurs in the workplace. The helper gives the client a dismissive look. The helper's nonverbal behavior is:

Mindfulness is a quality commonly found in all EXCEPT which of the following?