Question 1

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is: 
• 85% 
• 60.5% 
• 70% 
• 73.2%

Accepted Answer

• 73.2%

Question 2

The main function of a hotel is to: 
• Provide an outstanding lodging experience 
• Offer guests a variety of food and beverage options 
• Provide complimentary breakfast and in-room amenities 
• Provide reasonably priced accommodations

Accepted Answer

• Provide an outstanding lodging experience

Question 3

In most hotels the executive committee 
• Makes all decisions 
• Is involved in all major decisions but ultimately responsibility lies with the General Manager 
• Is responsible for creating the annual marketing plan 
• Sets room rates

Accepted Answer

• Is involved in all major decisions but ultimately responsibility lies with the General Manager

Question 4

Property management systems are designed to assist front office employees in performing functions related to which tasks? 
• Reservations, rooms, and guest management 
• Valet parking availability 
• Restaurant reservations 
• Meeting schedules

Accepted Answer

The answer of Property management systems are designed to assist...

Question 5

A demand forecasting technique used to maximize room revenue is known as: 
• Property management system 
• Average daily rates 
• Return on investment 
• Revenue management

Accepted Answer

The answer of A demand forecasting technique used to maximize...

Question 6

A position description for the front office includes all of the following tasks except: 
• To sell rooms 
• To clean rooms 
• To maintain balanced guest accounts 
• To offer additional services such as hotel information

Accepted Answer

The answer of A position description for the front office...

Question 7

In the times of the Greek and Roman empires inns sprang up along the: 
• Main roads 
• Near countryside manors 
• By the shore 
• In city centers

Accepted Answer

The answer of In the times of the Greek and...

Question 8

Hyatt Hotels Corporation is characterized by a _____________ management approach. 
• Micro 
• Authoritarian 
• Decentralized 
• Scientific

Accepted Answer

The answer of Hyatt Hotels Corporation is characterized by a...

Question 9

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except: 
• Attention to detail and follow through 
• Leadership and people skills 
• Effective delegation 
• Computer programming skills

Accepted Answer

The answer of To be effective as a successful general...

Question 10

The rack rate is: 
• The price a room is sold for 
• A discounted rooms rate 
• The published rate that the hotel would like to get for a room 
• The rate set for convention attendees

Accepted Answer

The answer of The rack rate is: 
• The price...

Question 11

Hyatt Hotel Corporation was founded by the _____________ family. 
• Marriott 
• Pritzker 
• Day 
• Wilson

Accepted Answer

The answer of Hyatt Hotel Corporation was founded by the...

Question 12

Average daily room rate (ADR) is determined by: 
• Room revenue divided by number of rooms sold 
• Total rooms occupied divided by total available rooms 
• Total rooms occupied divided by number of rooms sold 
• Rooms cost divided by rooms sales

Accepted Answer

The answer of Average daily room rate (ADR) is determined...

Question 13

When selling a room, the front desk associate may upsell, which means: 
• Selling the room at rack rate 
• Suggestively selling the features of a larger room, higher floor or perhaps a better view 
• Providing a discount rate 
• Honoring a guests discount coupon

Accepted Answer

The answer of When selling a room, the front desk...

Question 14

The area of the hotel that is often described as the nerve center of hub is: 
• Night audit 
• Banquets 
• Housekeeping 
• Front office

Accepted Answer

The answer of The area of the hotel that is...

Question 15

Special hotel accounts for a company that has established credit with a hotel are called: 
• Guest folio 
• Night audit 
• Rack rate 
• City ledger

Accepted Answer

The answer of Special hotel accounts for a company that...

Question 16

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except: 
• Room occupancy percentage 
• Average Daily rate 
• Potential rooms revenue 
• Number of available parking spots

Accepted Answer

The answer of The daily report performed by the night...

Question 17

The front office, housekeeping, concierge, security and communications all belong to which division? 
• Food and Beverage 
• Engineering 
• Human Resources 
• Rooms

Accepted Answer

The answer of The front office, housekeeping, concierge, security and...

Question 18

The executive committee of a hotel is: 
• Also known as the General Manager 
• Comprised of key associates who head major departments 
• The chef and sous chef 
• The food and beverage director and executive housekeeper

Accepted Answer

The answer of The executive committee of a hotel is:...

Question 19

Room occupancy percentage (ROP) is determined by: 
• Room revenue divided by number of rooms sold 
• Total rooms occupied divided by total available rooms 
• Total rooms occupied divided by total rooms sold 
• Room cost divided room sales

Accepted Answer

The answer of Room occupancy percentage (ROP) is determined by:...

Question 20

The individual responsible for the task of balancing the guest accounts receivables is the: 
• Night auditor 
• Concierge 
• Executive housekeeper 
• Chef

Accepted Answer

The answer of The individual responsible for the task of...

Quiz 5: Lodging Operations

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is: • 85% • 60.5% • 70% • 73.2%

The main function of a hotel is to: • Provide an outstanding lodging experience • Offer guests a variety of food and beverage options • Provide complimentary breakfast and in-room amenities • Provide reasonably priced accommodations

In most hotels the executive committee • Makes all decisions • Is involved in all major decisions but ultimately responsibility lies with the General Manager • Is responsible for creating the annual marketing plan • Sets room rates

Property management systems are designed to assist front office employees in performing functions related to which tasks? • Reservations, rooms, and guest management • Valet parking availability • Restaurant reservations • Meeting schedules

A demand forecasting technique used to maximize room revenue is known as: • Property management system • Average daily rates • Return on investment • Revenue management

A position description for the front office includes all of the following tasks except: • To sell rooms • To clean rooms • To maintain balanced guest accounts • To offer additional services such as hotel information

In the times of the Greek and Roman empires inns sprang up along the: • Main roads • Near countryside manors • By the shore • In city centers

Hyatt Hotels Corporation is characterized by a _____________ management approach. • Micro • Authoritarian • Decentralized • Scientific

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except: • Attention to detail and follow through • Leadership and people skills • Effective delegation • Computer programming skills

The rack rate is: • The price a room is sold for • A discounted rooms rate • The published rate that the hotel would like to get for a room • The rate set for convention attendees

Hyatt Hotel Corporation was founded by the _____________ family. • Marriott • Pritzker • Day • Wilson

Average daily room rate (ADR) is determined by: • Room revenue divided by number of rooms sold • Total rooms occupied divided by total available rooms • Total rooms occupied divided by number of rooms sold • Rooms cost divided by rooms sales

When selling a room, the front desk associate may upsell, which means: • Selling the room at rack rate • Suggestively selling the features of a larger room, higher floor or perhaps a better view • Providing a discount rate • Honoring a guests discount coupon

The area of the hotel that is often described as the nerve center of hub is: • Night audit • Banquets • Housekeeping • Front office

Special hotel accounts for a company that has established credit with a hotel are called: • Guest folio • Night audit • Rack rate • City ledger

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except: • Room occupancy percentage • Average Daily rate • Potential rooms revenue • Number of available parking spots

The front office, housekeeping, concierge, security and communications all belong to which division? • Food and Beverage • Engineering • Human Resources • Rooms

The executive committee of a hotel is: • Also known as the General Manager • Comprised of key associates who head major departments • The chef and sous chef • The food and beverage director and executive housekeeper

Room occupancy percentage (ROP) is determined by: • Room revenue divided by number of rooms sold • Total rooms occupied divided by total available rooms • Total rooms occupied divided by total rooms sold • Room cost divided room sales

The individual responsible for the task of balancing the guest accounts receivables is the: • Night auditor • Concierge • Executive housekeeper • Chef