Many services base their success on building a group of satisfied customers who use their services repeatedly over time. This critical component of success is referred to as:
A) partnerships.
B) heterogeneity.
C) inseparable clientele.
D) perishability.
E) client-based relationships.

Question

Quizplus · Accepted Answer

Client-based relationships refer to the strategy of developing long-term relationships with customers to ensure repeat business and customer loyalty, which is crucial for the success of many services.

Many Services Base Their Success on Building a Group of Satisfied