Typically, you should use the direct approach for a bad-news message if
A) the reader is not likely to have an emotional response.
B) the reader sent you a persuasive letter, not a routine letter.
C) the reader is not expecting a negative response.
D) the negative news involves a significant matter.
E) you do not have a close relationship with the reader.

Question

Quizplus · Accepted Answer

The direct approach for delivering a bad-news message is most appropriate when the reader is not likely to have an emotional response. This approach involves stating the bad news upfront, followed by an explanation or rationale. It is used when the message is not expected to provoke a strong emotional reaction, allowing for a more straightforward communication process.

Typically, You Should Use the Direct Approach for a Bad-News