Plan to put your bad-news message in writing when you need to do any of the following except
A) control the exact wording of the message.
B) have a permanent record of what you say to the reader.
C) manage the order in which you present your ideas to the reader.
D) use courtesy and show fairness in making the decision.
E) present the negative news using more than one buffer.

Question

Quizplus · Accepted Answer

Using more than one buffer in a bad-news message can dilute the message and confuse the reader, making it less effective. The other options (A, B, C, D) are valid reasons for putting a bad-news message in writing, as they help in controlling the message, keeping a record, managing the presentation of ideas, and ensuring courtesy and fairness.

Plan to Put Your Bad-News Message in Writing When You