Which of the following is an assumption of TQM systems?
A) The costs of poor quality are greater than costs of developing new processes to produce high quality products.
B) Total quality of processes requires total control of employees by management.
C) Quality and costs are tradeoffs.
D) Finding the "one best way" and adhering to it results in continuously improving quality.

Question

Quizplus · Accepted Answer

TQM systems assume that the costs of poor quality are greater than the costs of developing new processes to produce high quality products. This is because poor quality can lead to increased costs associated with rework, customer complaints, and lost business, among other things. TQM also focuses on continuous improvement, rather than finding the "one best way" and adhering to it. Total control of employees is not a requirement of TQM, but rather it emphasizes the importance of employee involvement and empowerment. Quality and cost are not necessarily tradeoffs in TQM, as it aims to improve quality while reducing costs through continuous process improvement.

Which of the Following Is an Assumption of TQM Systems