Question 1

What is meant by the term benchmarking? Who did Xerox benchmark in the 1980s when they were experiencing difficulty?

Accepted Answer

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Question 2

Discuss the Complexity Theory of change.

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Question 3

Forces that prevent movement away from the status quo are termed restraining forces.

Accepted Answer

This statement is true. Restraining forces act as barriers and counteract driving forces in a change process, making it difficult to move away from the existing state or status quo.

Question 4

A manager who takes ownership of a project and provides the leadership and vision that take a product from the idea stage to the final customer is called a(n):

Accepted Answer

A Product Champion is someone who takes ownership of a project and is responsible for leading it from the idea stage to its successful completion. They provide leadership and vision, and are accountable for ensuring that the product meets the needs of the customer. The other options are not as relevant to the role described.

Question 5

Which of the following is the first step in the organizational change process?

Accepted Answer

The first step in the organizational change process is to assess the need for change. Without identifying the need for change, the other steps in the change process may not be effective.

Question 6

Identify and briefly describe the three steps in Lewin's model of change.Identify and briefly describe the two sets of forces that operate throughout this model.

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Question 7

When shifts in the shared set of beliefs, expectations, values, norms, and work routines influence how members of an organization relate to one another and work together to achieve organizational goals, this is known as what type of change?

Accepted Answer

Cultural changes refer to shifts in the shared set of beliefs, expectations, values, norms, and work routines. These changes can influence how members of an organization relate to one another and work together to achieve organizational goals. Technological changes refer to changes in the tools and equipment used by an organization, structural changes refer to changes in the organization's hierarchy and reporting lines, and strategic changes refer to changes in the organization's overall direction and objectives.

Question 8

Compare and contrast imposed and induced organizational change.

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Question 9

Describe what is meant by a social entrepreneur? Give an example.

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Question 10

Discuss how managers can introduce and manage change from the top-down and from the bottom-up.

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Question 11

All of the following are examples of a social entrepreneur, except:

Accepted Answer

While designing an innovative solution for lost pets is a commendable effort, it does not address a social issue or aim to make a positive impact on society in the same way as the other options. The remaining options all involve using entrepreneurship to create positive change in various areas, such as education, poverty alleviation, and transportation.

Question 12

A performance gap is not a good indicator of the need for change.

Accepted Answer

A performance gap indicates a difference between current performance and desired performance, which suggests a need for change to improve. Therefore, a performance gap is a good indicator of the need for change.

Question 13

What is innovation? How can managers promote innovation?

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Question 14

Recent research has suggested that all of the following are essential elements for managing change in unionized environments in Canada, except:

Accepted Answer

The other options are all mentioned as essential elements for managing change in unionized environments in Canada in recent research. However, creating a way to threaten power relationships is not mentioned as an essential element.

Question 15

Induced change comes from within the organization and may result in:

Accepted Answer

Induced change is a deliberate effort from within the organization to bring about a desired change. This can involve any combination of new technology, organizational structure, strategy, and human resources. Therefore, all of the choices are correct.

Question 16

Managers can use all of the following to measure the success of the change, except:

Accepted Answer

Changes in competition may not be a valid measure of the success of the change as it is an external factor that may not be under the control of the organization. All other options (changes in market share, profits, benchmarking, and the ability of managers to meet their goals) can be used to measure the success of the change.

Question 17

Compare and contrast inert and adaptive cultures.

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Question 18

Identify and briefly discuss four essential elements for managing change in a unionized environment.

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Question 19

All of the following are true of entrepreneurs, except:

Accepted Answer

Entrepreneurs are known for their willingness to take risks, so they are not risk adverse. All of the other options are true of entrepreneurs.

Question 20

In terms of Lewin's model of change, changing the status quo occurs during the __________ stage.

Accepted Answer

According to Lewin's model of change, the unfreezing stage involves preparing the organization for change and creating a motivation for change by disrupting the status quo. Therefore, changing the status quo occurs during the unfreezing stage.

Quiz 12: Managing Change