Question 1

A written record that a message was sent and was received is known as:

Accepted Answer

A paper trail provides a written record that a message was sent and was received, which can be useful for tracking communication and ensuring accountability. Encoding and decoding refer to the process of translating a message into symbols or language and interpreting those symbols or language, respectively. Noise refers to any interference that can disrupt or distort communication. Information richness describes the amount and quality of information that a communication medium can convey. None of these terms specifically refer to the concept of a written record.

Question 2

In the feedback phase of the communication process, the becomes the __________ and the message.

Accepted Answer

In the feedback phase, the receiver becomes the sender and encodes a message to respond to the original sender.

Question 3

Which of the following is an important element of a social media strategy?

Accepted Answer

Identifying the target audience is an important element of a social media strategy as it helps in creating content that resonates with the audience and reaching out to them effectively. The other choices, such as pushing membership, offering promotions, and getting onto Facebook, can be a part of the strategy but are not the most important element. Infrequent updates can actually harm the strategy by reducing engagement and reach.

Question 4

Which of the following is an important element of a social media strategy?

Accepted Answer

Crafting a well thought-out message is crucial to a social media strategy as it ensures that the message is clear, concise and resonates with the target audience. This can help improve engagement and brand image on social media platforms.

Question 5

Which communication style has a high level of emotional intelligence?

Accepted Answer

The answer of Which communication style has a high level...

Question 6

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

Accepted Answer

The manager is creating a paper trail by placing a formal letter of reprimand in the subordinate's file. This is done to protect the organization in case of a lawsuit, as it provides evidence of the subordinate's unexcused absences and the manager's actions to address the issue. The other options are not relevant to this situation.

Question 7

Which of the following computer-based management information systems can be particularly helpful in providing managers with the information they need to make decisions and to coordinate and control organizational resources?

Accepted Answer

All the listed systems can assist managers in decision-making and resource management: Decision support systems aid in complex decision-making, Expert systems provide specialized knowledge, Operations information systems manage day-to-day operations, and Transaction-processing systems handle routine transactions.

Question 8

The encoding of messages into words either written or spoken is known as:

Accepted Answer

Verbal communication refers to the encoding of messages into words either written or spoken. Option A (Noise) refers to the external factors that can interfere with the transmission or reception of a message. Option B (Information richness) refers to the degree to which a communication channel can convey rich, complex information. Option C (Nonverbal communication) refers to the encoding of messages without the use of words, such as through body language or facial expressions. Option D (Jargon) refers to specialized language used by a particular group or profession.

Question 9

In choosing a communication medium, managers should consider:

Accepted Answer

The answer of In choosing a communication medium, managers should...

Question 10

Communication skills for receivers include all of the following except:

Accepted Answer

Selecting an appropriate medium for the message is a skill for the sender, not the receiver.

Question 11

Which of the following is not a function of a social media strategy?

Accepted Answer

While generating more customers and revenue can be a result of a successful social media strategy, it is not necessarily a function of the strategy itself. The primary functions of a social media strategy are to engage with stakeholders, communicate brand identity, and gather feedback and data.

Question 12

When a sales manager follows up a complaint from a key customer with a letter to that customer describing the nature of the complaint and what the organization plans to do to resolve the situation and to prevent its future occurrence, this sales manager is acting according to this principle of management:

Accepted Answer

The answer of When a sales manager follows up a...

Question 13

tells the computer hardware how to run.

Accepted Answer

An Operating system is responsible for managing hardware and software resources of a computer system and provides common services for computer programs. It controls all the processes, memory management, and input/output operations of the computer system.

Question 14

The sharing of information through facial expressions, styles of dress, and body language is known as:

Accepted Answer

Nonverbal communication refers to the sharing of information through facial expressions, styles of dress, and body language, while verbal communication involves the use of spoken or written words. Noise refers to any interference or distortion in the communication process, and information richness refers to the amount of information that can be conveyed through a particular communication channel. Therefore, the correct answer is B) Nonverbal communication.

Question 15

At the hub of a three-tier system is a:

Accepted Answer

The answer of At the hub of a three-tier system...

Question 16

In the transmission phase of the communication process, anything that hampers any stage of the communication process is known as the:

Accepted Answer

The term "noise" refers to anything that interferes with the transmission or reception of a message. This includes physical noise, such as loud sounds, as well as psychological noise, such as distractions or competing thoughts. Any of these types of noise can hamper any stage of the communication process, from encoding to decoding. Therefore, choice D, "noise," is the best answer option.

Question 17

Perception is a process that involves all of the following except:

Accepted Answer

Stereotyping sensory input is not a part of the perception process. Perception involves selecting, organizing, and interpreting sensory input in order to give meaning to the world. Stereotyping involves making assumptions or judgments about a group of people based on preconceived notions or limited information, and is not a part of the perception process.

Question 18

Email overload has the following characteristics, except:

Accepted Answer

The answer of Email overload has the following characteristics, except:
...

Question 19

Communication skills for receivers include:

Accepted Answer

Receivers need to pay attention to effectively understand and interpret the message being communicated to them.

Question 20

A manager who is a member of a self-managed team calls his office in Vancouver when he is at a conference in Halifax to retrieve his phone messages by himself without going through his secretary so that he can respond to messages from the other members of his team while he is out of the office.What communication medium is this manager using?

Accepted Answer

The manager is using voice mail to retrieve his phone messages and respond to the other members of his team while he is out of the office.

Quiz 6: Managing Communication and Information Technology It

A written record that a message was sent and was received is known as:

In the feedback phase of the communication process, the becomes the __________ and the message.

Which of the following is an important element of a social media strategy?

Which of the following is an important element of a social media strategy?

Which communication style has a high level of emotional intelligence?

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

Which of the following computer-based management information systems can be particularly helpful in providing managers with the information they need to make decisions and to coordinate and control organizational resources?

The encoding of messages into words either written or spoken is known as:

In choosing a communication medium, managers should consider:

Communication skills for receivers include all of the following except:

Which of the following is not a function of a social media strategy?

tells the computer hardware how to run.

The sharing of information through facial expressions, styles of dress, and body language is known as:

At the hub of a three-tier system is a:

In the transmission phase of the communication process, anything that hampers any stage of the communication process is known as the:

Perception is a process that involves all of the following except:

Email overload has the following characteristics, except:

Communication skills for receivers include: