Question 1

If the person undergoing intake is employed,input the following information to the form:
A) ​Name of employer
B) ​Name,address,and telephone number of employer
C) ​Name and telephone of employer,length of employment
D) ​Name and telephone number of employer

Accepted Answer

A

Question 2

While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:
A) ​Risks of harm to self and/or others
B) ​Intonation of voice
C) ​Intonation of voice.
D) ​Motivation

Accepted Answer

D

Question 3

When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?
A) ​The client is in the midst of a mental-health-related crisis.
B) ​The referred client is 14 years old.
C) ​The client is mute and needs a helper to facilitate the call.
D) ​The referral is court mandated.

Accepted Answer

D

Question 4

Name 2 of the 4 guidelines for filling out forms.

Accepted Answer

The answer of Name 2 of the 4 guidelines for...

Question 5

A client intake is taking place.The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months.The line on the form pertaining to "school" should read:
A) ​Wake Forest University
B) ​Sunderland High School
C) ​"Vacation/Break"
D) ​N/A

Accepted Answer

The answer of A client intake is taking place.The individual...

Question 6

Pertaining to the intake item of "chief complaint," it is essential to record:
A) ​Why the client called but only in general terms
B) ​The specific catalyst for the call
C) ​How the client obtained the contact details for the agency (if self-referred)plus the complaint itself
D) ​Why the client decided to call now

Accepted Answer

The answer of Pertaining to the intake item of "chief...

Question 7

When recording the "chief complaint," the person conducting the intake should:
A) ​Strive to be concise yet accurate
B) ​Go into as much detail as possible;the details of the complaint can be "whittled down" later
C) ​Describe the reasons in generalities
D) ​Include all relevant background information

Accepted Answer

The person conducting the intake should strive to be concise yet accurate when recording the chief complaint. This will help to ensure that the information gathered is relevant and can be easily used to determine a course of action for the patient's care. Going into too much detail or providing irrelevant background information can end up complicating the process unnecessarily. Describing the reasons in generalities can also lead to ambiguity, which is not helpful in making an accurate diagnosis.

Question 8

As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:
A) ​"Respectfully" and "Intake conducted by"
B) ​"Sincerely" and "Case Manager"
C) ​"Disposition" and "Date"
D) ​"Date," "Name," and "I swear these facts to be correct and accurate to the best of my knowledge"

Accepted Answer

The answer of As pertains to the Verification of Appointment...

Question 9

On a verification form,what date should a case manager put on the date line?​

Accepted Answer

The answer of On a verification form,what date should a...

Question 10

Margaret is conducting the intake.The first place in which her name appears on the intake form is:
A) ​Step 1
B) ​Step 3
C) ​Step 9
D) ​At the bottom of the final page along with the date

Accepted Answer

The answer of Margaret is conducting the intake.The first place...

Question 11

Which of the following is an appropriate description of the mood of a client undergoing intake?
A) ​Mark expressed feelings of hopelessness;however after speaking with me,he seemed as if an initial weight had been lifted from his shoulders.
B) ​Mark initially cried inconsolably,stating he believed he was the only person in the world with such a problem.
C) ​Mark reports that he has been episodically depressed since his mother passed away last year.
D) ​Mark,a court-referred client,expressed hostility and anger.

Accepted Answer

The answer of Which of the following is an appropriate...

Question 12

The information included in Step 1,at the top of the form,is:
A) ​Person's name,DOB,your name
B) ​Person's name,sex,DOB,address,your name
C) ​Person's name,sex,DOB,address
D) ​Person's name,DOB,sex,address,type of referral,your name

Accepted Answer

The information included in Step 1, at the top of the form, is the person's name, sex, DOB and address. There is no mention of a referral or the form owner's name in this step.

Quiz 14: Documenting Initial Inquiries

If the person undergoing intake is employed,input the following information to the form:

While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:

When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?

Name 2 of the 4 guidelines for filling out forms.

A client intake is taking place.The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months.The line on the form pertaining to "school" should read:

Pertaining to the intake item of "chief complaint," it is essential to record:

When recording the "chief complaint," the person conducting the intake should:

As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:

On a verification form,what date should a case manager put on the date line?​

Margaret is conducting the intake.The first place in which her name appears on the intake form is:

Which of the following is an appropriate description of the mood of a client undergoing intake?

The information included in Step 1,at the top of the form,is:

On a verification form,what date should a case manager put on the date line?