Question 1

Name the 2 aspects of reflective listening.

Accepted Answer

Reflective listening is a communication strategy that involves two key aspects: mirroring and understanding.

1. Mirroring: This aspect of reflective listening involves repeating or paraphrasing what the speaker has said, to show that you are listening and to confirm your understanding of their message. Mirroring helps to demonstrate empathy and validates the speaker's feelings and experiences. It's not about simply repeating their words, but rather, capturing the essence of their message and reflecting it back to them in your own words.

2. Understanding: The second aspect of reflective listening is about demonstrating a deep understanding of the speaker's message. This involves paying attention to both the content and the emotions behind the words. By doing so, the listener can respond in a way that acknowledges the speaker's feelings, perspectives, and needs. Understanding requires active engagement with the speaker, asking clarifying questions when necessary, and being genuinely interested in their point of view.

Together, these two aspects of reflective listening help to create a supportive and communicative environment where speakers feel heard and understood, which can facilitate more meaningful and effective conversations.

Question 2

Listening to another person in a way that indicates concern is:
A) ​Not the role of the case worker
B) ​Distracting to the client
C) ​An important part of the healing process
D) ​A roadblock to communication

Accepted Answer

Listening to another person in a way that indicates concern is an important part of the healing process. It can help the client feel heard and valued, and can build trust between the client and the case worker.

Question 3

It is important for the clinician to avoid the following mistake during the interview with the client:
A) ​Staying too long on the reflective listening phase of the interview
B) ​Rushing to the solution phase of the interview
C) ​Asking open-ended questions
D) ​Giving too many I-messages

Accepted Answer

Rushing to the solution phase of the interview can lead to premature solutions that may not address the client's true needs and concerns. It is important for the clinician to thoroughly understand the client's situation before moving towards solutions. Staying too long on the reflective listening phase and asking open-ended questions can actually be helpful in gaining a deeper understanding of the client's situation. Giving too many I-messages can also be problematic as it can shift the focus from the client to the clinician.

Question 4

You finally go upstairs to see the girl.She is not responding to your quiet knocks on the door.You are about to give up when she opens the door and slowly lets you in.You can see she has been crying.Write a word the describes how she maybe feeling and an empathic response

Accepted Answer

The answer of You finally go upstairs to see the...

Question 5

Reflective listening in a therapeutic setting:
A) ​Allows the clinician to offer advice or solutions
B) ​Is a roadblock to communication
C) ​Often creates misperceptions
D) ​Is empathetic and the most useful kind of response

Accepted Answer

Reflective listening involves expressing empathy and understanding towards the client and their experiences, which can help build rapport and trust. It is not meant to offer advice or solutions, which would not be helpful in a therapeutic setting. Reflective listening can also help clarify any misperceptions or misunderstandings that may arise in the communication process.

Question 6

The following is an example of a correct,empathetic response to a client who has wrecked a new car:
A) ​"Well,what happened?"
B) ​"It sounds like you're blaming yourself for this."
C) ​"There are just too many drivers on the road."
D) ​"You can't daydream when you're driving."

Accepted Answer

Option B shows empathy towards the client and acknowledges that they are blaming themselves for the car wreck. This response shows that you are listening to their feelings and validating them, which can help to build trust and rapport in the client-counselor relationship. Options A, C, and D are not as empathetic and may come across as dismissive or accusatory.

Question 7

The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him."She seems to see only him and she knows we totally disapprove!!!" Mom states.Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.

Accepted Answer

The answer of The parents tell you that they believe...

Question 8

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
A) ​"It sounds like you are devastated."
B) ​"That must have been a shock!"
C) ​"That must have been so difficult for you."
D) ​"We just have to look on the bright side."

Accepted Answer

Option D, "We just have to look on the bright side," is considered inadequate because it dismisses the client's feelings and may come across as minimizing their grief, rather than acknowledging and validating their emotional experience.

Question 9

In order to respond adequately to the content of what the client is saying,a skilled listener should:
A) ​Verify that the client is telling the truth
B) ​Provide advice to the client
C) ​Check the accuracy of the information he or she heard
D) ​Listen for changes in the facts of the story for signs of lying

Accepted Answer

Checking the accuracy of the information heard ensures that the listener is fully understanding what the client is saying, and can respond appropriately. It is not necessary to assume the client is lying or provide advice in order to respond adequately to their content.

Question 10

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late.Now they blame themselves as well.Use an "I" message to express your concern for the family.

Accepted Answer

The answer of The parents acknowledge that they feel a...

Question 11

The 20 y.o.man comes to the door during your visit with the family.The girl is very upset and the parents barely contain their animosity toward him.Write a word that may describe how the man is feeling and an empathic response.

Accepted Answer

The answer of The 20 y.o.man comes to the door...

Question 12

In order to respond adequately to the client's underlying emotions,skilled listeners should:
A) ​Stay with clients until their emotions are drained off
B) ​Stay with their clients until the client cries
C) ​Offer suggestions from their own similar experiences
D) ​Receive more information by saying more

Accepted Answer

Skilled listeners should stay with the client until their emotions are drained off, as this shows empathy and validates the client's feelings. It is not appropriate to stay with the client until they cry, as this may cause further distress. Offering suggestions from one's own experiences may be perceived as invalidating the client's unique experience. Receiving more information by saying more may not be helpful if the client feels unheard or unsupported.

Question 13

What are 4 other words to describe overwhelmed?

Accepted Answer

The answer of What are 4 other words to describe...

Question 14

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:
A) ​Being corrected by the client
B) ​Heightened emotions on the part of the client
C) ​Defensiveness on the part of the client
D) ​Change and growth on the part of the client

Accepted Answer

Reflective listening helps clients feel heard and understood, which can lead to increased self-acceptance and confidence. When clients feel accepted and acknowledged, they are more likely to be open to change and growth. Therefore, self-acceptance gained through reflective listening can be a catalyst for change and growth on the part of the client. Choices A, B, and C are not accurate as they do not align with the positive outcomes that reflective listening can have.

Question 15

Reflective listening gives clients the feeling that:
A) ​They are indeed in a crisis situation
B) ​They are truly being heard and understood
C) ​The worker is avoiding arriving at a solution to their problem
D) ​The clinician is being repetitive

Accepted Answer

Reflective listening involves actively listening to the client's thoughts and feelings and reflecting them back to show that the worker has truly understood and empathized with their situation. This can help clients feel heard and validated, leading to a stronger therapeutic relationship and increased trust in the worker. Therefore, the correct answer is B. The other options (A, C, D) are not accurate descriptions of the purpose or impact of reflective listening.

Question 16

Rephrasing the facts that the client gives so that the client hears them again can:
A) ​Allow unpleasant memories that the client may have blocked to surface​
B) ​Reveal whether or not the client is lying
C) ​Be a way of responding to the client's feelings
D) ​Create an atmosphere of distrust between the worker and the client

Accepted Answer

The answer of Rephrasing the facts that the client gives...

Question 17

List the 2 positive reasons for reflective listening.

Accepted Answer

The answer of List the 2 positive reasons for reflective...

Question 18

List 4 other words for that might describe anger.

Accepted Answer

The answer of List 4 other words for that might...

Question 19

The girl finally agrees to speak to her parents and she comes down stairs with you.She looks to you to begin the conversation.Write an open ended question to assist the family in discussing the problem.

Accepted Answer

The answer of The girl finally agrees to speak to...

Question 20

You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant.They believe the father of the baby is a 20 y.o.man who lives up the street.When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her.Write an open question you would ask the parents.

Accepted Answer

The answer of You are an area human service worker...

Quiz 8: Listening and Responding

Name the 2 aspects of reflective listening.

Listening to another person in a way that indicates concern is:

It is important for the clinician to avoid the following mistake during the interview with the client:

You finally go upstairs to see the girl.She is not responding to your quiet knocks on the door.You are about to give up when she opens the door and slowly lets you in.You can see she has been crying.Write a word the describes how she maybe feeling and an empathic response

Reflective listening in a therapeutic setting:

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

In order to respond adequately to the content of what the client is saying,a skilled listener should:

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late.Now they blame themselves as well.Use an "I" message to express your concern for the family.

The 20 y.o.man comes to the door during your visit with the family.The girl is very upset and the parents barely contain their animosity toward him.Write a word that may describe how the man is feeling and an empathic response.

In order to respond adequately to the client's underlying emotions,skilled listeners should:

What are 4 other words to describe overwhelmed?

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

Reflective listening gives clients the feeling that:

Rephrasing the facts that the client gives so that the client hears them again can:

List the 2 positive reasons for reflective listening.

List 4 other words for that might describe anger.

The girl finally agrees to speak to her parents and she comes down stairs with you.She looks to you to begin the conversation.Write an open ended question to assist the family in discussing the problem.