Question 1

Mark,a senior manager at BYTCO Corp.,announces,"Today I'll review our inventory,shipping,and customer service for the last quarter." Which of the following patterns of organization is Mark employing?

Accepted Answer

Mark is using a 1-2-3 or sequential pattern of organization by listing topics (inventory, shipping, customer service) in a specific order without implying a time sequence or a comparison.

Question 2

_____ refers to how we say what we say.

Accepted Answer

Paralanguage refers to the nonverbal components of speech, such as tone, pitch, volume, and pace, which convey meaning and emotion. It is an important aspect of communication, particularly in conveying nuance and emphasis. A, B, and C all refer to aspects of language itself, rather than how it is expressed.

Question 3

In order to try and keep the audience focused on a presentation,_.

Accepted Answer

The answer of In order to try and keep the...

Question 4

You have noticed that when you speak in front of a group,your voice tends to sound monotonous.You should work primarily on your _.

Accepted Answer

Intonation refers to the rise and fall of your voice while speaking. By working on improving your intonation, you can add more variations in your voice and make it sound expressive and engaging. This can help prevent monotony and make your speech more interesting to listen to.

Question 5

In the _____ pattern of organizing a presentation,one starts with the past,moves to the present,and ends by looking ahead.

Accepted Answer

This pattern of organization is perfect for topics that involve historical events or the development of a product, service or idea over time. Starting with the past, moving to the present and ending by looking ahead will help the audience understand the evolution of the topic at hand.

Question 6

Which of the following is NOT an important consideration for making a presentation?

Accepted Answer

Although knowing who the next speaker is may be helpful for networking purposes, it is not directly related to making a successful presentation. The size of the group, available equipment, and size of the room are all important considerations for ensuring that the presentation is clear, visible, and audible to the audience.

Question 7

In the _____ pattern of organizing a presentation,one explains the symptoms of a problem,explains the obvious solutions first and shows why they won't solve the problem,and ends by discussing a solution that will work.

Accepted Answer

The "exclude alternatives" pattern fits the description given in the question, where the speaker presents the obvious solutions first and shows why they won't solve the problem before discussing a solution that will work.

Question 8

Which of the following guidelines should one follow when answering audience questions?

Accepted Answer

Rephrasing a hostile or biased question can help defuse any tension and allow for a more productive answer. It is not advisable to pretend to know an answer or to dismiss a question that has already been covered in the presentation. Putting a question in writing may be useful in certain situations but is not always necessary.

Question 9

Which of the following is true of a group presentation?

Accepted Answer

Planning transitions is important for the flow and coherence of the group presentation. This ensures that the different group members can smoothly transition from one speaker to the next and maintain the audience's attention and interest throughout the presentation. Option B is incorrect because all members of the group should be prepared to answer questions from the audience. Option C is incorrect because group presentations need structure and planning, and spontaneous presentations are likely to be disorganized and unclear. Option D is incorrect because visual aids should be prepared by the entire group and should support the main points of the presentation, not just the speaker.

Question 10

What is the best strategy for handling the audience?

Accepted Answer

Anticipating the audience's questions and objections and preparing your responses is the best strategy for handling the audience. This shows that you are prepared, knowledgeable and confident in your presentation. Meeting a hostile objection with hostility may escalate the situation, sending questioners well-written responses after the presentation may not adequately address their concerns and referring all questions back to the audience may not always be appropriate if they are expecting an expert or presenter to provide answers.

Question 11

_____ is a measure of loudness or softness.

Accepted Answer

Volume is the measure of loudness or softness of sound. Intonation refers to the variation of pitch in speech or music, tempo refers to the speed of the music or the rhythm, and range refers to the set of pitches a voice or instrument is capable of producing.

Question 12

Which of the following patterns of organizing a presentation works well when one wants the audience to see the weaknesses in its position?

Accepted Answer

The pro/con pattern works well when one wants the audience to see the weaknesses in its position because it presents arguments for and against a particular topic, allowing for an unbiased view of the subject. This can help the audience identify the flaws in their current stance on the issue.

Question 13

Which of the following strategies should one follow in the beginning of a presentation in order to hold audience attention?

Accepted Answer

Making the hook or grabber relevant to the audience is important because it immediately piques their interest and shows that the presentation is tailored to their needs or interests. Walking around can be distracting and focusing on objects rather than the audience can make the presentation feel disconnected. Talking about things that happened long ago may not be relevant or interesting to the audience.

Question 14

Which organizational pattern of presenting works best when the audience finds your answer easy to accept?

Accepted Answer

The answer of Which organizational pattern of presenting works best...

Question 15

In the _____ pattern of organizing a presentation,one gives all the reasons in favour of something,then those against it.

Accepted Answer

The pro/con pattern is the best choice for organizing a presentation that presents arguments in favor of something followed by those against it.

Question 16

_____ is a measure of speed.

Accepted Answer

Tempo refers to the speed at which music is played or sung.

Question 17

_____ measures whether a voice uses sounds that are low or high.

Accepted Answer

Pitch is the measure of whether a voice uses sounds that are low or high. Volume refers to the loudness or softness of a voice, intonation is the rise and fall of pitch during speech, and tempo is the speed at which someone speaks.

Question 18

_____ marks variation in pitch,stress,or tone.

Accepted Answer

Intonation marks variation in pitch, stress, or tone in spoken language. Tempo refers to the speed at which music is played, range typically refers to the span between the lowest and highest notes a singer or instrument can produce, and volume refers to the loudness or softness of sound.

Question 19

Speakers should hold their notes:

Accepted Answer

Holding notes high enough to read without bobbing the head up and down allows the speaker to maintain eye contact with the audience while quickly glancing at notes, ensuring a more engaging and effective presentation.

Question 20

Which of the following patterns of organizing a presentation works well to organize short,informative briefings?

Accepted Answer

The 1-2-3 pattern is effective for organizing short, informative briefings because it allows the presenter to clearly and succinctly present three key points or steps in a logical order, making it easy for the audience to follow and understand the information being conveyed.

Quiz 22: Planning, Managing, and Recording Meetings