Question 1

To include information without laying emphasis on it,put it at the bottom of the first page.

Accepted Answer

Placing information at the bottom of the first page does not inherently de-emphasize it; emphasis is more effectively managed through design elements like font size, style, and layout rather than placement alone.

Question 2

An effective,reader-centred business message must be concise.

Accepted Answer

A reader-centered business message should be concise and to-the-point in order to keep the reader's attention and convey the message clearly. Long and complex messages may be overwhelming and confusing for the reader.

Question 3

Which of the following is NOT a feature of business communication?
A)To be efficient,a message must get through the first time.
B)Different organizational patterns can confuse and mislead people.
C)Messages are becoming more complicated.
D)Effective business communication conforms to the writer's expectations.

Accepted Answer

Effective business communication should conform to the reader's expectations, not the writer's expectations.

Question 4

Which of the following is true about business communication?
A)It is important to remember that buzzwords should be used in office conversation.
B)Careers do not depend upon skillful communication.
C)We cannot achieve success in communication unless and until we meet the other person's wants.
D)Idioms should be used while communicating with non-English speakers.

Accepted Answer

Effective business communication involves understanding the needs and wants of your audience, whether it be a colleague, client, or customer. Failing to meet their needs or tailoring your communication to fit their style can result in misunderstandings and ineffective communication. A common saying in business communication is "know your audience." Using buzzwords or idioms may only further confuse non-native speakers or those who are not familiar with the jargon or slang. Additionally, skillful communication is often a crucial factor in career success, as it can impact everything from networking to negotiating deals.

Question 5

When you communicate with non-English speakers,try to use idioms and buzzwords used in office conversation.

Accepted Answer

It is not recommended to use idioms and buzzwords when communicating with non-English speakers, as these may not translate well and can lead to confusion or misunderstandings. It's important to use clear and concise language and avoid using slang or technical jargon unless it is necessary and can be explained in simpler terms.

Question 6

Today's employers expect graduates to work well in small groups.

Accepted Answer

Collaborative work and teamwork are becoming essential skills for the modern workforce. Most jobs today require strong collaboration and communication skills to work effectively in small groups to achieve corporate success. Therefore, employers expect graduates to work well in small groups.

Question 7

Most messages have a single purpose.

Accepted Answer

Messages, especially in complex communication, can serve multiple purposes such as informing, persuading, entertaining, or requesting simultaneously.

Question 8

Engineers with excellent writing skills have a competitive advantage.

Accepted Answer

Engineers with excellent writing skills can effectively communicate their ideas and designs, which can lead to improved collaboration with colleagues and clients, better project outcomes, and more opportunities for career advancement. Writing skills are also essential for writing technical reports, proposals, and patents, which are important parts of engineering work.

Question 9

More than any other type of communication,business communication puts particular emphasis on:
A)technical language.
B)efficiency.
C)extensive details.
D)complex topics.

Accepted Answer

Business communication aims to be efficient and accomplish a specific goal. It often involves conveying information in a clear and concise manner, with specific action points or objectives in mind. While technical language, extensive details, and complex topics may be present in some business communication, they are not necessarily the primary focus.

Question 10

Which of the following is NOT a conventional style of the North American style of business communication?
A)Salutation
B)Short sentences and paragraphs
C)Abstract language
D)White space for emphasis

Accepted Answer

Abstract language is not a convention of North American style of business communication. Use of concrete language and avoiding jargon is more common. Salutations, short sentences and paragraphs, and effective use of white space are all common conventions in North American business communication.

Question 11

Creative thinking is a genetic trait,like blue eyes,rather than something that can be learned.

Accepted Answer

Creative thinking is a skill that can be learned and developed through practice and training. While some individuals may have a natural inclination for creativity, it can be cultivated in anyone with effort and resources.

Question 12

The "C" in the PAIBOC analysis refers to the challenges a writer faces while communicating with the audience.

Accepted Answer

The "C" in the PAIBOC analysis refers to the context in which the communication takes place, not the challenges a writer faces while communicating with the audience.

Question 13

We communicate most successfully when we take the time to consider what results we want.

Accepted Answer

Taking the time to consider our desired results helps us to communicate effectively and efficiently. It allows us to choose the most appropriate language, tone, and approach to reach our goals, whether we're seeking to inform, persuade, or build relationships. Without this consideration, our messages may be unclear, irrelevant, or even counterproductive, leading to misunderstandings, conflicts, or missed opportunities.

Question 14

Business correspondence does not cost money.

Accepted Answer

Business correspondence, including letters, emails, and phone calls, may not necessarily require a financial investment but do require the use of resources such as time, effort, and company resources such as stationary, postage, and equipment.

Question 15

Which of the following is NOT a conventional tone of the North American style of business communication?
A)Friendly
B)Presumptuous
C)Polite
D)Neutral

Accepted Answer

Presumptuous is not a conventional tone of North American style of business communication. Friendly, polite and neutral are commonly used tones.

Question 16

In the North American style of business communication conventions,emails need to be polite but neutral.

Accepted Answer

In North American business communication conventions, emails should be professional and respectful, but also neutral in tone. This means avoiding humor, slang, or overly emotional language, and focusing on clear and concise communication that presents information or requests in a straightforward and polite manner.

Question 17

Business communication uses specific conventions for communication.

Accepted Answer

Business communication follows specific rules and guidelines for effective communication within a professional setting.

Question 18

To analyze a business communication situation,you need to know only your audience and your purpose.

Accepted Answer

To analyze a business communication situation, you need to consider various factors such as audience, purpose, context, tone, message, medium, and feedback. understanding the audience and purpose is just one aspect of the overall analysis.

Question 19

Successful communication usually includes persuasion.

Accepted Answer

Persuasion is often a key component of successful communication as it involves convincing another person or group to adopt a certain idea, attitude, or course of action. Whether it is in a personal or professional context, the ability to persuade others is an important skill for effective communication.

Question 20

An entry-level professional job requires employees to write memos and email messages.

Accepted Answer

Writing memos and email messages is a common task for entry-level professionals, as communication is a crucial aspect of most jobs.

Quiz 1: Introducing Business Communications