Question 1

Which of the following is not true?

Accepted Answer

The answer of Which of the following is not true?
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Question 2

The view that conflict is negative and must be avoided, and that it indicates a malfunctioning within the organization is the________  of conflict.

Accepted Answer

The traditional view of conflict considers it as a negative occurrence that indicates a malfunction within an organization, suggesting that conflict should be avoided. This perspective was dominant until the 1940s, reflecting a time when organizational efficiency and stability were highly valued, and conflict was seen as a threat to these goals.

Question 3

A "yes" answer to all except which of the following questions may indicate a need for conflict stimulation?

Accepted Answer

Conflict stimulation can be beneficial in environments where there is a lack of new ideas, as it encourages creativity and problem-solving. An abundance of new ideas, as mentioned in option C, suggests that there is already a healthy level of conflict or debate generating these ideas, thus negating the need for additional conflict stimulation.

Question 4

When the information exceeds our processing capacity, the result is

Accepted Answer

Information overload occurs when the amount of input to a system exceeds its processing capacity. This leads to difficulties in understanding, decision-making, and retaining information.

Question 5

A manager who tries to get two of his subordinates to resolve a disagreement through bargaining and negotiating in order to find a mutually acceptable solution that partially satisfies them is using a(n)________ .

Accepted Answer

The manager is using a compromise strategy, which involves both parties in a disagreement making concessions to reach a solution that partially satisfies both. This approach is characterized by bargaining and negotiating to find a middle ground.

Question 6

________ refer(s)to the fact that individuals see and hear depending upon their needs, motivation, experience, background, and other personal characteristics.

Accepted Answer

Selective perception is the process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints. It is a type of cognitive bias that causes people to perceive messages in a subjective manner based on their personal background, beliefs, and experiences.

Question 7

________ is based on perceived differences between two or more parties in a situation based on substantive or emotional issues that results in opposition.

Accepted Answer

Conflict arises from perceived differences between parties, leading to opposition based on substantive or emotional issues.

Question 8

Body language, verbal intonation, the size of an office, and the clothes that are worn are all examples of

Accepted Answer

These examples illustrate nonverbal communication, which encompasses all forms of communication other than words themselves, including gestures, body language, physical space, and appearance.

Question 9

Which of the following is not an example of non- verbal communication

Accepted Answer

Non-verbal communication refers to ways people convey messages without using spoken or written language, such as through body language, physical distance, and clothing style. A conference, however, is an event that typically involves verbal communication, making it not an example of non-verbal communication.

Question 10

________ takes place when a person receives, hears or sees a message.

Accepted Answer

Decoding is the process where the receiver interprets and tries to understand the message they have received, heard, or seen.

Question 11

Which of the following is not a barrier to effective communication?

Accepted Answer

Feedback is not a barrier to effective communication; rather, it is an essential component of the communication process that helps in clarifying messages and ensuring understanding.

Question 12

An important contingency factor in delegation is/are________  . This requires employees with the skills, abilities, and motivation to accept authority and act on it.

Accepted Answer

The qualities of employees are a crucial contingency factor in delegation, as successful delegation depends on employees having the necessary skills, abilities, and motivation to accept and act upon the authority given to them.

Question 13

Contingency Factors in Delegation
Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out.
-The skill level, education, and experience of the employees would fall under which contingency factor of delegation?

Accepted Answer

The skill level, education, and experience of the employees directly relate to their qualities, making it a key factor in determining how and what to delegate to them.

Question 14

According to the ________ conflict, conflict can stimulate employees to be more productive, cooperative and creative.

Accepted Answer

The interactionist view of conflict suggests that conflict can be a positive force in an organization and can stimulate employees to be more productive, cooperative, and creative. This perspective contrasts with the traditional view, which sees conflict as inherently negative.

Question 15

________ are primary causes of conflict.

Accepted Answer

Communication and structural differences are primary causes of conflict as they often lead to misunderstandings and misalignments within organizations. Communication issues can cause misinformation or lack of information flow, while structural differences might relate to disagreements on roles, responsibilities, or processes.

Question 16

It is most appropriate use oral communication when you have to communicate

Accepted Answer

Oral communication is most effective for brief, time-sensitive, personal messages because it allows for immediate feedback and clarification, ensuring that the message is understood correctly and promptly.

Question 17

Tone of voice, posture, and nonverbal facial expressions are examples of

Accepted Answer

Tone of voice, posture, and nonverbal facial expressions are all components of body language, which is a form of nonverbal communication.

Question 18

Contingency Factors in Delegation
Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out.
-It is clear when spending large amounts of money that Elaine must ________  the assignment.

Accepted Answer

Elaine must clarify the assignment because she is unsure of the delegation process and how it is to be used.

Question 19

Negative feedback that is ________  is more likely to be accepted.

Accepted Answer

Negative feedback that is supported by hard data is more likely to be accepted because it provides objective evidence for the feedback, making it seem more credible and less personal.

Question 20

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-________ is a conflict management strategy Stacie used that involved reducing differences between management and employees over the restructuring issue and mutual understanding and facilitating cooperation.

Accepted Answer

The answer of Application of Conflict Management
Stacie had just returned...

Quiz 12: Communication and Interpersonal Skills