Quiz 15: Assessment and Evaluation

Psychology

Functions needed to maintain high-quality service: monitoring controlling

Steps in monitoring and controlling process: understand the requirements thoroughly communicate the standards clearly monitor compliance with the standards and act to maintain high performance standards in every center unit listen to and understand others' views strive to maintain objectivity when evaluating problems and issues

Possible alternatives when children are unable to do a planned activity: postpone the activity for a later day, when the children are mature enough to do it change the "rules" for the activity to allow the children to do it