Management of Child Development Centers Study Set 1
Quiz 8 :
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Reflect back to the two scenarios in this chapter between Sherri, a teacher, and her manager.Sherri feels that her coteacher is undermining her, and vents her frustration to her manager.The manager in Scenario I tries to calm Sherri down but ultimately mirrors Sherri's frustration, while the manager in Scenario II exhibits the traits associated with active listening.Which of the following statements is true regarding active listening in these two scenarios?