The two important differences between the service aspect and the merchandise aspect of the retail offering are:
A) flexibility and quality variability
B) planning and control
C) perishability and flexibility
D) intangibility and inconsistency
E) inconsistency and affordability

Question

Quizplus · Accepted Answer

Services are intangible and inconsistent, meaning they cannot be touched or stored and their quality can vary each time they are delivered.

The Two Important Differences Between the Service Aspect and the Merchandise