With five children and several nieces and nephews, Bronson has shopped at a lot of toy stores. He really likes The Toy Corner because he can ask for an age specific toy and if they do not have it, they order it and have it delivered at a price he is willing to pay. Bronson feels that The Toy Corner exceeds his:
A) customer expectations
B) perceived service
C) service gap
D) learned response
E) tangible cue

Question

Quizplus · Accepted Answer

Bronson feels that The Toy Corner exceeds his customer expectations because they provide personalized service by ordering and delivering toys that meet his specific needs, which goes beyond what he anticipates from a typical toy store.

With Five Children and Several Nieces and Nephews, Bronson Has